If you own an LG G6 or are planning to purchase one, LG wants you to know that it stands by its products. It wants you to know that so much that today it’s announcing a new program that extends the warranty of the G6 from 12 months out to a full two years. The company is calling this new program the LG G6 Second Year Promise, and it’s being offered for free to all existing and future G6 customers.
In an exclusive interview with the The Verge ahead of the program’s announcement, Chang Ma, president of LG MobileComm USA, was quick to note that this new service is not an insurance program and is not designed to replace one. It will not protect against accidental damage, such as a cracked screen due to a drop or fall. Instead, it merely extends the manufacturer’s warranty against defects from the standard 12 months to 24 months.
Ma says that the idea behind the new program stems from the fact that people are using their phones for longer and are not upgrading as often as before. “We’ve always covered with a one-year warranty,” he says, “but [customers] are now using their phones for 24 months, so what about the 13 to 24 months? That’s how we developed this program.”
G6 customers won’t have to pay anything extra to take advantage of the extended coverage, but they will have to register their phones on LG’s website within 90 days of purchase (or within 90 days of today’s announcement, if they purchased the phone before today) to qualify. The first 12 months of warranty claims will be handled by carriers, as is currently the case with every smartphone, but from month 13 to 24, customers will have to call LG or visit the website to make a claim. Replacement devices, which can be either new or “newly refurbished,” are promised to arrive within two business days of filing a claim. Those replacements will then receive a warranty covering the remainder of the program’s term or 90 days, whichever is greater.