Semi-automatic customer disservice

Dear Silicon Valley,

I need your expertise. Can you find my refrigerator?

Maybe it’s you, Amazon, with your visionary fleet of robotic drones? Or perhaps Uber, will you begin to operate as a problem solver rather than a problem child? Or Apple, maybe you can build a find-my-fridge app. New York City — and maybe all cities — needs a smart delivery service to help save local businesses from themselves.

The refrigerator I ordered is somewhere in a delivery truck in the tri-state area. Don’t ask me where because there’s no way to track it. I spent an entire work day waiting in vain for my appliances, including a medium-grade 30-inch Whirlpool bottom-freezer fridge with accu-chill that never came. And when I called the third online customer service rep at PC Richard, the local seller that advertises “honesty, integrity, and reliability” to determine why I received no call, no text, no knock on the door between the hours from 7:45AM and 11:45AM (my original delivery window), I was told they had tried to reach me on my phone before running off with the refrigerator.

My refrigerator is running — this is not a crank call.

I was assured that the PC Richard’s delivery man would return in two hours to install my fridge. I left a series of additional contact numbers with the “online” customer representative, but was told that I would have no direct access to the delivery driver. Expecting the worst, I called the toll-free number again an hour later to confirm his whereabouts and was placed on a lengthy hold for 30 minutes, until I was finally told that PC Richard delivery was done with deliveries for the day. It was only 1:30PM.

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